❓ Frequently Asked Questions (FAQs) – 7BurjMart

Welcome to our FAQ page! Here you’ll find answers to some of the most common questions about shopping at 7BurjMart.

1. What kind of products do you sell?

We offer a wide range of high-quality products across multiple categories including Electronics, Health & Beauty, Sports & Fitness, Home Décor, Fashion, and more.

2. Where do you deliver?

Currently, we deliver to customers across the UAE. Delivery times may vary depending on your location and product availability.

3. How long does delivery take?

Orders are typically delivered within 3–7 working days. You will receive tracking details once your order has been dispatched.

4. How can I track my order?

Once your order is shipped, we’ll send you a tracking number by email. You can use it to track your package online until it reaches your doorstep.

5. What payment methods do you accept?

We accept secure online payments via trusted gateways. (👉 You can add details like Cash on Delivery, Debit/Credit cards, PayPal, or whichever options you plan to offer.)

6. What is your return policy?

We follow a replacement-only policy:

  • If your product is damaged, faulty, or incorrect, you can request a replacement within 7 days of delivery.

  • We do not provide refunds or accept returns due to “change of mind.”
    (Read our Return & Replacement Policy for more details.)

7. How do I request a replacement?

Simply email us at 7burjmart@gmail.com with your order number and photo/video proof of the issue. Our support team will guide you through the process.

8. Are my payments secure?

Yes, absolutely! All payments are processed through encrypted and secure payment gateways, so your information is safe with us.

9. Do you offer customer support?

Yes, our team is here to help. You can contact us at 7burjmart@gmail.com, and we’ll respond within 24 hours.

10. Do you have a physical store?

Currently, 7BurjMart is an online-only store, which allows us to keep costs low and bring you the best prices.

📧 Still have questions?
Reach out to us at 7burjmart@gmail.com and we’ll be happy to assist you.