At 7BurjMart, your satisfaction is our priority. To ensure a safe and fair shopping experience, we follow a clear Replacement Policy in line with our fulfillment partner Zambeel.
✅ Replacement Eligibility
We only offer replacements (not refunds) in the following cases:
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Product is damaged or broken upon delivery
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Product is faulty or not working
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Product is different from what you ordered (wrong size, color, or item)
📌 Note: We do not accept replacements for “change of mind” or if the product does not meet personal preference.
⏱️ Timeframe for Replacement Requests
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Replacement requests must be submitted within 7 days of delivery.
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Requests made after 7 days may still be accepted but could include courier or handling charges.
🚚 How to Request a Replacement
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Contact us at 7burjmart@gmail.com within the allowed timeframe.
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Provide your order number and photo/video proof of the issue (damaged, faulty, or incorrect product).
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Our support team will verify your case and guide you with the next steps:
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You may need to return the product in its original packaging with all accessories.
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In some cases, we may arrange a courier pickup.
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Once approved, a replacement will be processed and shipped to you.
💰 Replacement Charges
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Within 7 days: Free replacement (no extra charges).
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After 7 days: Courier or handling charges may apply.
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Refunds: We do not offer refunds, only replacements.
⚠️ Important Notes
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Returned products must be in their original condition, with packaging and accessories included.
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Replacements will not be approved if the product was misused, damaged after delivery, or modified.
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Processing time for replacements may vary depending on product availability and courier schedules.
📧 Need help?
For replacement requests or questions, please contact us at:
Email: 7burjmart@gmail.com